Good morning.  I have posted 'other payments' to a vendor for Oct 1, Nov 1 and Dec 1. I need to adjust the cheque number for the Dec payment and EVERY TIME I try to open it to adjust it I get a very lengthy message from Microsoft and the SA file shuts down.  I have tried writing the message down, but it is very lengthy and of course makes no sense to me at all.  I can open up any of the other payments, just not the December one.  Also, when I posted the Dec payment the first time, I printed it, but forgot to proceess it so there is a cheque [the correct number] that appears to be sitting in limbo. When you bring up the cheque log it shows up there as being printed, but not processed. Because I couldn't retrieve it and process it I posted another payment for Dec., and of course the system assigned a different cheque number, that is why I have to retrieve it and change the cheque number, but could this be what is causing the problem?  Any help would be appreciated. Thanks, have a great 'summer again' day.   Jacke

I met the same problem before, but sorry I do not know how to deal with the computer thing. I wrote a note to show that cheque number 411 in bank is cheque number 444 in my book, so when I did the bank reconciliation, I matched 411 to 444. And next time, if you want to post the cheque which has been printed, you can choose the same cheque number and put the space before or after it.

Hi Jacke,

Have you installed the latest update, release C?  It fixes the problem of not being able to look up a Make Other Payment which has a reference exceeding 15 characters.   

You can download the update by clicking HERE 

Hi Nemanja. I am always very nervous about installing updates. They had nothing but problems switching over to 2008's new release. What is the date of the update? Do I have to install it on all of the computers we run Simply off of or will it attach itself automatically?  I am not a computer geek, I just know how to do what I know how to do [some would say I don't know much then  :-) ] But seriously any assistance you can give is greatly appreciated. Thanks,  Jacke

The update came out in July and you would have to install it on all computers running Simply, as well as the server (if you have one).  

The update is mainly a tax table update but it does contain a few program fixes such as this one.  The installation will take you maybe 30 seconds and it's definitely not as complex or comprehensive as updating to a new edition. 

Just make sure you install it ona all computers running Simply Accounting and you shouldn't have any problems! 

Hi Nimanja.  I downloaded and installed the update this morning and I still cannot open an "Other Payment"  I thought this update was supposed to fix that problem.  Or, will it only work with any "other payments' entered from now on?  Jacke

 Hi Jacke,

You're correct; it fixes the issue for future payments.  For the current payment you have two options.  You can adjust it manually by processing a manual reversal (a negative transaction) and reposting with the correct amount.  The other option is to send the file to us for repair.  We can fix your previous Make Other Payment payments which have a reference field of over 15 characters.  If you decide that you would like to send the file to us, please contact us directly either through chat or at 1-888-522-2722.  The technician will give you instructions on how to upload the file to us and send you the necessary authorization forms.  This repair will be done at no charge to you.