- How do I get started with Simply Accounting Credit Card Services?
- What does it cost?
- What do I need to get started?
- What services do you provide?
- What credit cards do you support?
- How reliable is the service?
- Do I require merchant status to use your system?
- How are customer disputes handled?
- How are refunds credited to customers?
- What will be the name of the merchant on my customers' credit card statements?
- What types of reports do you provide?
- Are sales restricted to Canada and the U.S.?
- In what currencies can the merchant request payment?
- Who can I call if I am having difficulty?
- Are there types of merchants that you do not accept?
- Is there a minimum / maximum dollar amount that you can process?
- How do we ensure that order information and/or payment amounts are correct?
How do I get started with Simply Accounting Credit Card Services?
Simply visit our web site if you have merchant accounts, or if you need merchant accounts, or call the Simply Accounting Customer Sales center at
What does it cost?
Simply Accounting Credit Card Services provides very competitive rates for our merchants. View our prices.
What do I need to get started?
What you need is Internet access and a product or service you wish to sell. If your product or service is being sold over the Internet then you will also need a website.
- Merchant accounts & processing services
- This is for merchants who need both a merchant account and credit card processing services
- We offer the Virtual Web Terminal
- This is for merchants who don't want to pay for an expensive swipe terminal but want to still accept credit cards
- We can offer this service with or without a merchant account
What credit cards do you support?
If you have your own merchant accounts, Simply Accounting Credit Card Services supports the following credit cards:
- VISA
- MasterCard
- American Express
- Discover
- JCB
If you don't have your own merchant account, we can only work with Visa and MasterCard.
How reliable is the service?
Our services are up more than 99.9% of the time. We use enterprise class servers configured in a redundant array. Our equipment is protected in a secure datacentre against natural disasters and power outages and is monitored 24 hours a day. Support staff is available to help you with any questions or trouble you are having during normal business hours. E-mail any questions to simply@beanstream.com.
Do I require merchant status to use your system?
No. If you do not have an existing merchant account, then we will likely be able to facilitate your receiving one. We have an excellent relationship with several merchant account issuers. In addition, we have the ability to provide a merchant account solution for merchants who do not have their own merchant accounts or who do not wish to use the ones that they have.
How are customer disputes handled?
Often referred to as a chargeback, a customer can dispute a credit card charge for a variety of reasons. Visa, MasterCard and American Express can then chargeback the transaction amount to the merchant. Under the Merchant Agreements with Visa/MasterCard/Amex they do not guarantee non-face to face credit card transactions even though the original transaction was approved. A transaction can only be guaranteed if the merchant saw the card and has a signature from a receipt. Simply Accounting Credit Card Services works with the merchant to resolve these disputes wherever possible.
How are refunds credited to customers?
The merchant would normally process refunds to ensure that they are accurate and justified. Simply Accounting Credit Card Services provides a flexible Virtual Terminal that you can access through your web browser for refunds and manual transaction processing.
What will be the name of the merchant on my customers' credit card statement?
This will be the "doing business name" you established when setting up your merchant account. This also applies if you get your accounts from Simply Accounting Credit Card services as you are obtaining real merchant accounts with financial institutions.
What types of reports do you provide?
We track three types of information on behalf of merchants. We provide both summary and detail reporting of transactions, dollar volumes and inventory turnover. Transaction detail reporting provides extensive information on each transaction and can be sorted by a wide range of variables including:
- Order, date and time
- Transaction type
- Transaction origin
- Dollar Amount
- Card type
- Inventory item
- Customer
Are sales restricted to Canada and the U.S.?
No. You can sell your products globally.
In what currencies can the merchant request payment?
You can apply for Merchant accounts that enable you to accept payment in either Canadian or U.S. dollars.
Who can I contact if I am having difficulty?
You can contact Simply Credit Card Services (powered by Beanstream) at 250-472-2326 from 6:00 a.m. to 6:00 p.m. (PST) Monday to Friday or by e-mail simply@beanstream.com. We'll answer your question within one business day.
Are there types of merchants that you do not accept?
Yes. Due to the higher risk of chargeback and fraudulent activity, we have chosen not to accept business from
- Adult Sites
- Internet Casinos
- Pyramid Sales
- Lottery Tickets
- Merchant Account Factoring
- Alcohol, Firearms and Drugs
- Goods and/or Services prohibited by law or card associations
Is there a minimum / maximum dollar amount that you can process?
Generally speaking there is no minimum order amount although the cost of the order must obviously exceed the transaction cost itself. Simply Credit Card Services, upon consultation with an individual merchant, will establish maximum dollar amounts to protect against fraud.
How do we ensure that order information and / or payment amounts are correct?
Simply Credit Card Services monitors and records a variety of details with every transaction. In addition, we provide each merchant an easy to use web interface for tracking and recording transaction details. Every time a customer makes a purchase, an e-mail is sent to both the customer and the merchant. The merchant can later reconcile these messages against the transaction list to ensure everything is correct.
