The members of our highly trained Customer Service Department are ready to help you with all of your non-technical needs. Customer Services Associates are ready to take your call and offer the choice of English or French support.
Call us at 888-222-8985
or e-mail us at service.simply@sage.com.
Please note: Our hours of operations have changed for Wednesdays only from 6am to 4pm PST . To better serve you, this time will be used for training, agent development and team meetings.
| Placing Orders | Tracking Orders |
| Payment Options | Compliments/Concerns |
| Registering Software | Change of Address |
| Third-Party Products |
You may order your software without leaving your office. Our Customer Sales Associates would be happy to assist you. In addition, you may subscribe to any of our SimplyCARE Services.
Sage Software is pleased to accept the following methods of payment:
- Visa
- MasterCard
- American Express
- Discover (US only)
- Cheques
- Money orders
Note: Please remember, orders received without complete account information, order forms or quotations may be delayed.
Please call Customer Sales now at
Benefits of registering your software:
- Be kept aware of product upgrades and updates
- Receive the current tax table for your payroll module (this offer only applies to current version of software at time of registration).
- Simply Accounting provides any customer with FREE customer support* for one case within 30 days of product registration. Customer support may be offered by phone and/or online chat.
*Support specialists reserve the right to limit calls or online chat to one hour or one incident.
Third-Party Products
On occasion a third-party developer will create a product that will perform an extra function in conjunction with one of our products. Please call Customer Sales if you are interested in finding out where you may purchase one of these products.
Tracking Orders
Please remember that all credit card orders are subject to approval before your shipment will be sent. You must allow a full three weeks for credit card orders and six weeks for cheque orders before tracking your delivery.
If your order is shipped via Purolator, Priority Post or Airborne we can track the status of your shipment and ensure that your shipment is located and received by you as quickly as possible. If you have a tracking issue, please contact Customer Service at
Compliments/Concerns
Here at Sage Software we care about our clients. If you would like a team member to be commended on their exceptional customer service, or you would like to express a concern or idea, one of our Customer Service Associates would be happy to listen. If you would like to put your compliments/concerns in writing, please complete our online Client Feedback form or fax them to
Change of Address
If you need to update your contact information, please visit our Update Profile page or call a Customer Service Associate at 888-222-8985.
