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Knowledgebase
Customer Service Chat Assistance
Customer Service Chat is free for everyone and provides non-product support assistance. Check out the Customer Service Chat hours and availability. For Simply Accounting Product Support Chat, please refer to Advanced Features below.
Advanced Features
Simply Accounting by Sage customers with a support plan or who have registered a new Simply Accounting product in the last 30 days are entitled to use advanced features such as Simply Accounting Product Support Chat.
To use this feature inside the Sage Software Accounting for Small Business Knowledgebase, select “Simply Accounting Support” from the “Select a Category” drop-down options on the “Live Chat Assistance” tab. Our product support representatives will verify your entitlement when your chat session starts.
If you do not have a Simply Accounting by Sage support plan or have not registered a new Simply Accounting product in the last 30 days, you will be offered the opportunity to purchase a plan so that we can assist you.
Please review below for Simply Accounting Product Support Chat hours and availability.
Simply Accounting Certified Consultants can access their Knowledge Centre and Advanced Features here.
Who can use Live Chat Assistance? | ||||
| Access to Live Chat Assistance varies based on day/time, your product and/or warranty or support plan. If you see a message that permission is denied, it is after hours or you selected an option that requires a prior login. | ||||
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Advanced Features | ||||||||
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| How can I verify that I am entitled to use Live Chat Assistance? |
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First verify that you are within operating hours for chat (above). Next, check to see if the type of chat you desire requires a prior login. After you have done this, if you are still not able to begin a chat session, please contact Customer Service and a Representative will assist you. If you would like to purchase a plan that includes Simply Accounting Product Support Chat, simply contact us at Customer Sales |
Top Issues and Frequently Asked Questions
E-mail Customer Service
Available to all customers for non-product support questions only. Click here to get more information about items handled by Customer Service.
